Customer Care

Ordering / Payment

Online Orders

Ordering online is the fastest and most efficient way to place and process your order. You will receive an email order confirmation when your order is placed and tracking information when your order ships.

Note, if you have a store credit with us, it will automatically be applied to your next order once your order is processed. The credit will not show on the website.

Telephone Orders

You can call us at 415-648-5000. Our customer service department is available to answer your questions and take your order Monday-Friday 9-5 PST.

Mail Orders

Print our PDF Order Form.

Mail completed order form to Blue Canoe, 2409 Sacramento Street Unit 1, San Francisco, CA 94115. Please be sure to provide all requested information. If you order by mail we accept personal checks payable to Blue Canoe, or write in your credit card number.

Secure Payment

We accept Visa, MasterCard, American Express, and Discover.

When your order is placed online your credit card account will show that the funds have been authorized only, not charged. Your card will be charged only when your order is shipped.

A note about California sales tax.

California is a modified-origin state, where state, county, and city taxes are based on the origin of the sale, while district taxes are based on the destination of the sale. This means that orders shipped to California will pay state taxes as well as San Francisco county and city taxes and any tax levied in their own county or city.

Promotions

Periodically Blue Canoe offers special promotions usually announced through Blue CaNews, our email news letter, or directly on the home page. To take advantage of the promotion, a code will be provided to be used at checkout. Only one code per order is allowed. We do not offer discount codes through other sites. Sale prices and promotions are not retroactive. We do not price adjust once your order has been placed.

Shipping

Standard Domestic Shipping - $10.95 flat rate all orders

We strive to keep the shipping costs to our customers at a minimum. Please keep in mind that the cost to ship has increased drastically along with fuel and fulfillment costs.

Please note that small orders will arrive in a recycled paper bag. The clothes will be in plastic bags. These bags contain 50% post-consumer (recycled) plastic and are themselves 100% recyclable. As an environmental company, we are doing what we can to lower our negative impact on the earth.

Orders are shipped by a variety of methods in order to take advantage of the best price with reasonable shipping time. This helps us keep our flat rate shipping charge low. For small packages we use USPS Ground Advantage.  For larger packages we ship UPS ground residential. Packages to HI and AK always ship USPS. If any of these carriers do not serve your address, please contact us: 415-648-5000.

• Orders over $500 require a signature.
• All orders ship from our warehouse in Vacaville, California.
• Orders do not process same day. Please allow 2 -3 business days for order processing, picking, and packing, plus 5 – 7 business days for delivery time.

Please note that Blue Canoe is not responsible for orders that have been successfully delivered to the address on your order and subsequently disappear due to theft or negligence. If your package is recorded as delivered and you do not have it, please contact the carrier - either the post office or UPS -to try to locate your package. 

Rush Shipping

Shipping costs have skyrocketed. It costs between $45 - $70 to ship UPS 2nd Day Air. Therefore, we can only offer USPS Priority 3-Day for $20 to Continental USA only. Your package will arrive in 3 business days after you order is received by us. No Saturday deliveries. 

International Shipping

Canada shipping is $40.00. If the order exceeds 1 pound we will contact you with the actual shipping cost before we ship your order.

Overseas shipping is $40.00. If the order exceeds 1 pound we will contact you with the actual shipping cost before we ship your order.

All international orders, allow 10 - 15 business days for deliveries.

We are not able to supply free return labels to overseas addresses.

California is a modified-origin state, where state, county, and city taxes are based on the origin of the sale, while district taxes are based on the destination of the sale.

Return Shipping

At checkout you will be given an option to pay $1.98, which guarantees a free DOMESTIC return label for returnable items when you process your return on our website, through our software partner, Redo. Please note that making this purchase does not allow you to return unreturnable items. Once you process your return, a free return shipping label will be emailed to you or a QR code if you prefer. Your return label must be processed within 30 days of receipt of order and used with 3 days to qualify.

If you chose not to pay the $1.98 you can still return through Redo and purchase a low-cost return label with your credit card.

Exchanges / Returns

Order confidently from us knowing you may return items within 30 days of receipt  as long as the items are unworn, unwashed, unstained, and have the original tags still attached.

Sale items can be returned for store credit.

Clearance items with a price of 60% off or more are final and cannot be returned or exchanged. No Exceptions.

The following will not be accepted for return/exchange.

• Panties
• Clearance items at 60% off or more and $25 items
• Items that have been worn, washed, modified, stained, or retain scents
• Bras with deodorant markings on it.
• PLEASE DO NOT WASH GARMENTS BEFORE RETURNING.

Blue Canoe monitors our returns closely to identify potential  misuse or abuse of our return policies. We reserve the right to refuse returns if abuse is suspected.

Please note that purchasing a return label at checkout does not override our return policy.

Your order will include a packing slip. If you wish to return an item, please circle the item you are returning and include the slip in your return. If you want to order an item for exchange, please note on the packing slip what you would like to exchange for. Your exchange will be sent to you with no shipping charge, and the amount of your returned item will automatically be applied to the cost of the exchange item.

There are 2 ways to get a return label.

1. Take your package to a local post office or UPS store and purchase a return label.

Always get a tracking number for your return. We cannot credit you for returns that are not received by us unless you can provide proof of delivery.

Send returns to this address: Blue Canoe Returns, 2409 Sacramento Street #1, San Francisco, CA 94115

2. Or use our on-line return portal where you can pay for and print a return label at a discounted rate. The link is below.

To start a Return or Exchange click here.

You are responsible for return shipping costs. In the case of a rare flaw or incorrect shipment, please call before you return. On authorized returns we will refund up to $8.95 for return shipping.

If you chose the option to pay $1.98 at checkout with Redo, when you process your return, you will get a free return label emailed to you. If you did not chose that option, you can still purchase a label at a discount through our return portal above.

Refunds are credited back to the original method of payment used, less shipping. Please allow 7 - 14 business days for your return/exchange to be processed after arrival at our office.

Size Chart

 

Privacy

At Blue Canoe we value the privacy of our customers. If you buy from Blue Canoe you should know that we may on occasion share your name, postal address, and product/service details with third-parties. We never knowingly share email addresses.

Information Collection Practices
Blue Canoe may collect personally identifiable information from Users in a variety of ways, including through online forms and other instances where Users are invited to volunteer such information. We may also collect information about how Users interact with our website. This information is obtained through analysis of server logs and through the use of "cookies" placed on User machines. A cookie is a piece of software that a Web server can store on a PC to identify the User should they visit the website again. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our website. We may also receive personal data from third parties or other sources.

Terms and Conditions

Information Usage
Blue Canoe may use personally identifiable information collected through our website to contact Users regarding products and services offered by Blue Canoe and its trusted affiliates. We may also use and share information collected through our website for research regarding the effectiveness of the website and towards marketing, advertising and sales efforts of Blue Canoe, and its trusted affiliates. Trusted affiliates may include third party marketing partners that use this information for marketing/commercial purposes.

If you prefer not to have your personal information shared with third party marketing partners, please click here or call 415-648-5000 extension 15.

If you would like to opt out of receiving print catalog mailings from Blue Canoe (maximum 4 per season), please click here, or call 415-648-5000 extension 15.

Your Choices

To review, update or remove your personal information,k please contact us at the email address below.

TERMS OF SERVICE

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OVERVIEW

This website is operated by bluecanoe. Throughout the site, the terms “we”, “us” and “our” refer to bluecanoe. bluecanoe offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy. To view our Return Policy, please visit [LINK TO RETURN POLICY]

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall bluecanoe, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless bluecanoe and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at laurie@bluecanoe.com.

Our contact information is posted below:
Blue Canoe
info@bluecanoe.com
2409 Sacramento Street, Unit 1 San Francisco, CA 94115
415-648-5000
0472077

Contact Us

Get immediate answers to frequently asked questions, such as order tracking and return information, by using our chat box found in the lower right corner of our website.

Email:
Customer Service: info@bluecanoe.com

Phone:
415-648-5000

Address:
2409 Sacramento Street #1
San Francisco, CA 94115